General Conditions of Sale (GCS)
1. SCOPE OF APPLICATION
The general terms and conditions of sale (hereinafter “GTC”) apply to all legal transactions concluded on the online store www.cardluxe.ch (hereinafter referred to as “online store”).
We reserve the right to amend these Terms and Conditions at any time. The version of the Terms and Conditions in effect at the time of the order is decisive and cannot be unilaterally amended for that order. Customer terms and conditions that contradict or deviate from these Terms and Conditions are not recognized.
The offer is valid as long as the product can be found in the online store using the search function and/or while stocks last.
2. PRODUCT AND PRICE
Product images in advertising, brochures and the online shop are for illustration purposes only and are not binding.
All sales prices published in the online store are final prices, which include all possible taxes, packaging costs, and other possible fees. Delivery costs are displayed separately. We reserve the right to change the prices of the products offered at any time. The price indicated in the online store at the time of ordering is decisive for the conclusion of the sales contract.
3. CONCLUSION OF THE CONTRACT
The products and prices published in the online store are considered offers. However, these offers are always subject to the resolutory condition of impossibility of delivery or an incorrect price indication.
For products, the contract is concluded as soon as the customer places their order in the online store, by telephone or by e-mail (hereinafter “contract”).
When ordering online, receipt of the order is confirmed to the customer by means of an automatically generated order confirmation by email. Receipt of the automatically generated order confirmation does not contain confirmation that the product can actually be delivered. It only informs the customer that the online shop has received their order and that the contract has therefore been concluded.
4. DELIVERY
We place great importance on displaying the most up-to-date and accurate availability and delivery times in the online shop. However, delivery delays may occur. Therefore, all information regarding availability and delivery times is provided for informational purposes only and may be subject to change at any time. Customers will be provided with a provisional delivery date when ordering.
For all in-stock products, all orders received before 2 p.m. Monday through Friday are generally shipped the same day. Each product's availability is visible in real time.
In the event of a delivery delay on our part, the customer is entitled (except for special orders) to withdraw from the contract from the 30th calendar day following the initially announced delivery time. In this case, we will reimburse the customer for any amounts already paid. There is no possibility of claiming against our company.
5. INTERNATIONAL DELIVERY
Customs Fees and VAT for International Orders
Customers ordering from abroad are responsible for all customs fees, taxes, import duties, and other similar charges imposed by their country's customs authorities. The Seller is not responsible for these charges and cannot predict or control them. By ordering from abroad, the Customer agrees to assume responsibility for all customs fees and taxes associated with their order.
By placing an order, the Customer acknowledges having read, understood and accepted these general terms and conditions of sale.
6. DUTY OF CUSTOMER CONTROL
It is also the customer's responsibility to check the delivered products immediately after receipt for their accuracy, completeness and functionality.
If delivery was made by a transport company, any damage to the delivery must be specified on the delivery note.
Any errors or damages must be reported to us immediately upon discovery or at the latest within 5 calendar days of receipt of the products. Customers are not authorized to use a damaged product. They must keep it in its original packaging and follow the return process instructions indicated under "Cancellation, Return and Refund".
7. LIABILITY AND EXCLUSION OF LIABILITY
Liability is subject to the provisions defined by law. However, we are never liable for slight negligence, direct, indirect and consequential damages, loss of profit, lost savings, as well as damages resulting from late delivery, whether within the framework of a contract or outside of it. Furthermore, we disclaim all liability for losses or damages of any kind – whether directly, indirectly or consequentially related – that result from the use of or access to the website www.goldenpoke.ch or links to third-party websites. We do not guarantee the trouble-free operation of all parts of our site. Furthermore, we disclaim any liability for the manipulation of an Internet user's computer system by unauthorized third parties.
8. PAYMENTS AND RETENTION OF TITLE
Payments must be made in Swiss francs. Customers can use the payment methods offered in the online shop. The applicable fees are detailed in the ordering process. The ordered products remain our property until they have been paid in full. We are entitled to make a corresponding entry in the retention of title register. Prior to the transfer of ownership, no pledge, assignment by way of security, transformation, or modification is permitted without our express consent.
Instant payment (Twint, Visa, Mastercard, PayPal)
To make your purchases easier, we accept instant payments via Twint, Visa, Mastercard, PayPal, and other secure payment methods. Each transaction is processed immediately for fast and efficient service. Payment is debited at the time of ordering.
9. MODIFICATION OR CANCELLATION OF AN ORDER
Orders require the customer to receive the products and services. A request to modify or cancel the order can be sent to us. We may, at our sole discretion, accept subsequent changes or cancellations of orders and may charge compensation of 20% of the amount of the cancelled order (but at least CHF 30.-), as well as any loss in value (since the order) of the cancelled products.
If delivery is not possible after the order has been placed or the contract has been concluded in accordance with Section 3, the customer will be informed immediately by email. If the order has already been paid, the amount will be refunded. If no payment has been made, the customer is released from their payment obligation. Any further rights related to a delay or impossibility of delivery are excluded.
10. RETURN OF GOODS DELIVERED WITH DEFECT
We grant the right to return ordered products if they do not correspond to the description of the products at the time of purchase, and if these products are neither opened nor damaged by you.
Errors must be reported to us immediately upon discovery or at the latest within 5 calendar days of receipt of the products. The report must accurately describe the problem and be documented with photos (if possible).
After analyzing your report, and if it is justified, we will confirm your right of return. You will then have a period of 7 calendar days to return the products to us with all accessories in the original packaging and properly packaged. Damaged products are not accepted and are invoiced to the customer in full. If the customer exercises their right of return in accordance with the above-mentioned return conditions, we will refund the full purchase price, as well as the shipping costs for your return, by means of a bank transfer to the details you provide us. In this context, the customer guarantees us that the details and the list of returned products are complete and accurate as agreed, and that the return actually contains the agreed products.
11. RIGHT OF WITHDRAWAL
Customers have 14 days from receipt of the order to return products that are not suitable for them for any reason and without justification. Customers must inform us by email at info@cardluxe.ch. Products must be returned to us in the same condition in which they were received, in their original packaging, sealed. They must be accompanied by the purchase invoice, and must be sent to the seller's address indicated on the invoice. They must be carefully packaged to avoid damage during delivery. Return shipping costs are the responsibility of the customer. The total amount of the order (excluding shipping costs and fees inherent to the payment method) will be transferred to a purchase voucher, issued within 7 calendar days of receipt of the returned goods. It will be valid for 90 calendar days, and can be used by customers in our online store.
Incomplete, opened, damaged, spoiled or soiled products cannot be returned. Products must be in their original condition and complete.
12. PARTIAL NULLITY, JURISDICTION AND APPLICABLE LAW
If certain provisions of these General Terms and Conditions should prove to be null or void, the validity of the other provisions of the contract shall not be modified in any way.
All legal relationships between the customer and ourselves are subject to Swiss substantive law.